15003 W. 101st Terrace Lenexa KS 66215
Terms & Conditions
Phone: 913-888-9901 Fax: 913-888-9913
We are a nationally recognized supplier offering a complete line of consumer electronic, home theatre, and home automation products to retailers and custom installers. At Custom Distribution Limited (CDL), you will find only the latest technologies and top name brands, all at competitive prices. To maintain our reputation as “best in the business,” we pride ourselves on the partnerships we build with our customers, vendors, and employees. These partnerships allow us to provide industry-leading expertise and value-added technical support. We gladly share our industry and product knowledge via training seminars and one-on-one relationships. Our strong partnerships also enable us to be your single source for consumer electronic and custom installation, and support everything from coax cable, speaker wire, and audio components to DVD players, and high-definition television sets. Visit our website today and discover more than 12,000 electronic-related retail and installation products.
A signed Dealer Agreement and a copy of your State Resale Tax Certificate must be on file at CDL, before an opening order can be processed. New account applications will be processed when we have received your opening order.
Choose one of these ordering methods: Order online at www.customdl.com, fax, or call in your order between 8:00 a.m. and 5:00 p.m. CST. We will ship UPS orders received before 4:00 p.m. CST the same day, limited to stock on hand and approval by our credit department. We will ship all backorders and special orders when available. CDL will determine the best way to ship orders for the lowest overall cost and arrival in the best condition possible
Choose from several flexible payment options: cash, Visa, or MasterCard with your order or C.O.D. with cashier’s check or money order. Open account and C.O.D. Company check terms are also available to qualified accounts; call for details. When paying C .O.D. you will be responsible for the tag fees in addition to any shipping charges you may incur. A 3% discount is offered on all purchases paid by cash or check. All prices are listed at the 3% discount level. A 1 1/2 % monthly finance charge will be added to all past due invoices. All delinquent accounts will be sent for collection, and the customer will be responsible for all collection charges.
A returned check will not be considered resolved until the amount of the check plus a processing fee is received in our office within five (5) business days upon your notification by CDL. This payment must be in the form of a cashier’s check or certified money order. If the returned check is not resolved with five (5) business days, CDL reserves the right to pursue any and all legal action to resolve the situation. Excessive returned checks will result in an account being shipped C.O.D. certified check only.
CDL will prepay shipping charges for all UPS ground shipments to your primary business location on orders exceeding the individual prepaid freight limits indicated by manufacturer. Orders under the prepaid limits will be shipped F.O.B., Lenexa, KS. We are not responsible for any damages or losses incurred from the performance of any carriers.
CLAIMS OR SHIPPING CONCERNS
Claims due to any cause must be made within five (5) business days from receipt of goods. We want to assure you the best possible service and take the utmost care in being sure we fill your order accurately. If after receipt and inspection of your order a shipping error, discrepancy or freight damage is discovered please contact us immediately.
All orders that are refused, for whatever reason, will be charged for all shipping & handling charges, and a restocking fee of fifteen (15%) of the invoice amount.
RETURN MERCHANDISE POLIC
Return Authorization (RA) numbers are issued via telephone. You may also request to have the information sent via fax or e-mail. Numbers are valid for thirty (30) days only. You must include the RA number on the return label of each carton of merchandise you are returning; otherwise the shipment will be refused. Due to manufacturer’s policies, some merchandise may not be returnable for any reason. Merchandise that is “closeout” or “special order” is not able to be retuned for credit. All internet based sales are considered special order and will be shipped F.O.B., CDL, all sales final. All credits issued will be for merchandise only. No cash refunds will be issued. Regularly stocked items must be returned within sixty (60) days from the date of CDL original invoice. All merchandise must be current product, in its original factory sealed carton, complete with all accessories and manuals. If the above conditions are met CDL will issue a credit to your account for the purchase price less any re-stocking fees, not to exceed 15%. However, the final decision on all returns will be at CDL’s discretion. No return authorizations or credits will be issued for television, TV combo, LCD and Plasma products; or for any sales to internet, mail order sales Companies.
RETURNS - OUT OF BOX DEFECTIVES
Subject to the manufacturer’s product return policy, we will replace defective products returned to us within thirty (30) days from date of CDL original invoice. However, some manufacturers require the dealer to have “out of box” failures repaired and do not allow exchange. All defective must be in like-new condition and be returned in original factory carton with all packing materials, accessories, and manuals enclosed with products. Defectives are to be shipped prepaid freight to CDL. CDL will prepay the freight back to you, if product is still under manufacturer’s warranty.
All products sold by CDL are covered under the individual manufacturer’s stated warranty. Please refer to the manuals and warranty cards enclosed with the product. Check with your local service center or call CDL for service center referral. CDL does not offer any warranty, expressed or implied, other than the manufacturer’s warranty.
Special orders for items CDL does not normally stock can be accommodated for selected manufacturers; however, the dealer must issue a non-cancelable purchase order to CDL. Prepayment may be required before a special order can be placed. Special orders may be subject to a $50.00 handling charge and/or a $50.00 expedite charge. There are no returns on special order merchandise. Please verify compatibility and customer commitment before ordering these items. Special orders can take a minimum of three (3) weeks to ship depending on the manufacturer’s stock available at the time.
Dealer assumes all responsibility for proper selection, design, installation, operation, and maintenance of all the merchandise provided by CDL. Dealer will not hold CDL liable for any damage due to mishandling, improper installation, including but not limited to loss of profits. CDL has made every effort to insure the accuracy of information contained in its printed catalog, CD ROM catalog, marketing materials, and web site. CDL does not accept any liability for errors contained herein. All specifications, terms and conditions, availability, model changes, and pricing are subject to change without notice.
Some product lines are available only in designated territories. Prices are subject to change without notice. CDL can not be liable for typographical errors or other misprints. The possession of any marketing materials does not constitute our offer to sell. CDL does not authorize any person to make verbal commitments nor assume for the Company any obligation or liability other than expressed herein.